Privacy Policy

1. Overview & Our Commitment

At Cleanerway Cleaning Solution ("Cleanerway", "we", "our", or "us"), we respect the privacy of our clients, website visitors, and service users. We understand that inviting cleaning professionals into your home or commercial facility requires trust.

This Privacy Policy outlines how we collect, hold, use, and disclose personal information in accordance with the Australian Privacy Principles ("APPs") established under the Privacy Act 1988 (Cth).

2. Information We Collect

We only collect personal information that is reasonably necessary to provide our residential, commercial, and bond cleaning services. This information may include:

• Contact Details: Your name, email address, telephone number, and billing address.
• Service Property Details: The address of the property to be cleaned, property size, number of rooms/bathrooms, access instructions (e.g. lockbox code or concierge details), and specific cleaning requests.
• Payment Information: Information required to process your payment (note: card details are encrypted and processed via compliant, secure payment gateways; we do not store raw credit card numbers on our servers).
• Customer Communications: Records of quotes, booking confirmations, customer feedback, and agent inspection reports related to bond re-cleans.

3. How We Collect Information

We collect personal information directly from you when you:

• Submit an online quote or contact form on our website.
• Call or message our customer service hotline on 1300 60 7110.
• Confirm a booking or request a service schedule change.
• Subscribe to our cleaning tips or newsletter.

4. How We Use Your Information

We use your personal information solely for the following purposes:

• Providing accurate quotes and fulfilling cleaning bookings.
• Dispatching our vetted cleaning teams to your property on time.
• Communicating about booking status, arrival windows, and job completion.
• Processing payments, issuing itemised tax receipts, and managing guarantee claims.
• Fulfilling our legal, accounting, and insurance reporting obligations under Australian law.

5. Disclosure & Strict No-Sale Policy

We do not sell, rent, lease, or trade your personal information to third parties under any circumstances.

We may disclose relevant details only to:

• Our verified, police-checked cleaners assigned directly to your service (limited to name, address, and job scope).
• Trusted technical service providers who support our scheduling, SMS notifications, and payment processing under strict confidentiality agreements.
• Law enforcement, regulatory bodies, or insurance assessors where compelled by Australian law.

6. Data Security & Storage

We take comprehensive technical and organizational measures to protect your personal information against loss, unauthorized access, modification, or disclosure:

• All web traffic is encrypted using modern Secure Socket Layer (SSL/TLS) technology.
• Access to customer records is strictly restricted to authorized management staff who require the data for operational purposes.
• Digital records are stored on secure Australian and global cloud infrastructure compliant with ISO/IEC 27001 data security standards.

7. Cookies & Website Analytics

Our website uses basic first-party cookies and anonymous web analytics to understand traffic patterns and optimize site navigation. These tools collect non-identifiable technical data such as browser type, device category, and pages viewed. You can disable cookies in your browser settings without affecting core site booking functionality.

8. Accessing & Correcting Your Information

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you and to ask for it to be corrected, updated, or deleted. To make such a request, please email our team at info@cleanerwaycleaning.com.au. We will respond within 30 days.